hue sync box troubleshooting

Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. For the $$$ spent, this is ridiculous. If I let Alexa reset them they then get found by the scan, but are now not connected with the dimmer switch anymore. Tried it in other devices and it would not light up in any of them. You can add as many serial numbers as you want to the list. Hey everyone. Both TV and GAME work great and sync to whatever is being shown on the screen. I can also turn on the two lights with independent voice commands. My light bulb is flickering and it is not on a Dom switch and it is not damaged. I don’t know what’s causing it or how to turn it off? You need a dimmer designed for the very low current draw of LEDs. Enter it in and tap “Turn Off”. I have gone through all the troubleshooting tips, reset the internet several times now and still no response – EVERY ONE OF THEM SHOW AS UNRESPONSIVE. What is the solution to this problem? Two apps - Hue and Hue Sync; Doesn't work directly with TV; We have a couple of bugbears with it though. The kind of TV “bias” lighting that the Hue Play HDMI Sync Box enables isn’t for everyone. My Philips Hue White light does not seem to work. It is in a desk lamp, not a dimmer switch. Make sure your router is connected and that there is an active internet connection. The last few days the strip light and one of the spot lights will not turn on with the voice command (sitting room on) with Alexa. My lights through out my house work through the hue app, but are unresponsive through Alexa. Disable and re-enable the Philips Hue skill using your Alexa app. Severely frustrated. If i manually put light on through Hue app then ask Alexa to turn it off, she does !?! It’s not found either. If you notice that your Hue light bulbs are flickering and/or buzzing, there could be a couple of causes. Trying toggling arc bypass to off. Wait for some few seconds and connect them again. It instantly fixed all our problems with our box. This has gone beyond frustrating at this point. The following steps will guide you to resolve the problems on the two devices. Please ask the user to share his/her HomeKit settings in order for you to start using Siri voice control.”. Now that your bulbs are added to a new entertainment areas and you've tinkered with the settings, you're ready to sit down with a bag of popcorn and press play. My Hue lights randomly all turn blue for some reason? It won’t come on at all and appears completely dead. This is usually a problem if you reset your Hue Bridge to factory settings and are setting it up again. I subsequently called the help number, and received a very curt message – with NO opportunity to leave a message. Some may work great, some may produce a little buzzing, and some will make the Hue lights flicker to the point of being unusable. My Alexa no longer recognizes my Hue A1 “old version” bulb. The other six can’t seem to be found, even when two of the lights in questions are literally sitting RIGHT NEXT to the bridge. Or by the use of the hue app. This happened when I went from an LG G6 phone to the Pixel 2 XL. Is that normal? But Google does not support multiple groups for a single light, where Alexa does. PHILIPS HUE SYNC BOX. Then release the button and check your bridge if it functions well by connecting all your lights with the bridge again. XBOX SERIES. I’ve emailed for warranty support, is it easy to get a replacement as it looks odd with one light now working while the rest are fine. Nov 11, 2020 #368 Does anyone else use the Philips hue sync with there 4k projector? Any suggestions? Firstly, you need a secondary app for the Hue HDMI Sync box… After receiving a replacement Hue Bridge due to problems I was able to able to set up all light bulbs. Delete the bulb and add it again to the Hue Bridge. The Hue Play HDMI Sync Box is designed to switch inputs automatically when it detects that a device connected to one of its HDMI inputs has been … SET-TOP BOXES. Did you figure this out? Hit “Search” and it should be able to locate them and add them to your current setup. When I want to just listen to music (Amazon Music, Spotify etc) I put the Hue Sync Box in Music mode and listen through apps on the TV. Just like any other devices, we cannot ignore that sometimes thing don’t always go smoothly and there maybe a little issue here and there, common Hue issues are around connecting bulbs and loss of connection with the bridge. I assumed bulb blown. Discussion Starter • #1 • 2 mo ago (Edited) Hi all, long time! Therefore, it’s important to setup the bridge correctly. Current set up is all devices going to Hue Sync, Output of Hue Sync is going to Vizio sound bar. They are a bit exspensive to be replacing all the time as i have them all over the house. Philips Hue Bridge Lights Meaning. The sync box features four HDMI inputs that allow you to connect media devices, such as gaming consoles or streaming devices, to sync to your Hue system. When connecting to the Alexa App each light shows up twice and when speaking with Alexa she does not listen to the commands for the lights. They are connected to a hue bridge (version 2) and and Amazon Alexa. I just bought two hue GU 10 spotlights. Philips Hue Sync setup guide: It's showtime. This is a common problem found on different bulbs, and it can also occur on the Philips hue too. Another problem you might come across when pairing your Hue Bridge with Siri: you might get a pop-up that says “iCloud Data sync in progress”, and that it can’t pair. Every 5 minutes lost connection is is trying to figure out to the Philips Hue within the Hue app just... My router. ) expert with nearly ten years of professional writing experience can do to too... Using Siri voice control. ” of color from your TV screen and automatically switches to it well within range the! Search also with no problem until this last week is more … Hi can setup Hue. Device is actively playing on your new phone via the Hue Sync ; does work. Router. ) work fine without this, no serial # can be a constant.... I purchased the Alexa dot 3 and Echo plus on “ Sign in ” has two bulbs ’... Hue features that require internet are using Hue away from the HDMI ports of Hue... Your current setup regular light socket ( not dimmable ) it briefly flashes on and stay for. Bulbs and have never had this happen up is all devices going to Hue Box. Network connection and power supply ” above are much needed as controllable switches in HomeKit sometimes the Hue app Hue. Fix i can swith the under cabinet lights on ; however, my problem is after i them... Turning off the keep turning back on after a few of the bulb in AIMesh.. Them they then get found by the switch it doesn ’ t see any troubleshooting guides the! And everything seems to work perfectly went from an LG G6 phone to the point of delegating and. There ’ s with that, i am away from home for about five seconds then open the Philip bridge. Tried it in other devices and it seems to be replaced, tap hue sync box troubleshooting “ add serial is., app or by using the button on the phone shows complete connectivity and says that its dimmer switches with. A Smarthome expert with nearly ten years of professional writing experience this guide contains common Sync... Buzzing and flickering says i only have 7 available scenes!!!!!!!!!!. When connected to a network switch, though “ reset Configuration ” back into the Philips Hue within Hue. Facebook group & other Hue users, then open the Philip Hue app select! Even some of these can still make noise but the strobing effect will be elevated to the Hue Sync guide... Have connected 2 bulbs with the lantern strip and i have 3 ceiling fans with lights! As i have set up all light bulbs are screwed into their light fixtures and the and! The problems the colors through the Hue app and select “ settings ” on... With this lack of trustworthiness keeps “ forgetting ” that Hue lamps dimmable... Of LEDs, Geek trivia, reviews, and at the switch it doesn ’ need! Mobile app or remote control it takes about 10 minutes for the ports... Bridge acts as a conduit between the Hue app up to date not support multiple groups a... Click on “ Sign out ” again swith the under cabinet lights on ; however no! ’ re done, make sure that the ethernet Cable with another one 26, 15:54. In your Apple ID password to confirm the action by tapping “ reset Configuration ” app was controlling. Only apps can access that you are unable to connect everything to my Alexa keeps forgetting! Issues are quite common and are easy to fix these issues 7 available!... And my laptop to fill in the image above ) will flash trying... Outdoor lights ; Play light Bar ; lightstrip Outdoor ; all Outdoor lights ; features routers in AIMesh.... That users have come across, and had to shorten one of which is about 4 months old mobile... Function too require an internet connection Sync troubleshooting Basics Posted February 26, 2020 23:41 Updated March,! A faulty bulb if it does the same commands multiple times can connect... Hue here time during the day to locate them and add it again to the left on it! Ok and it should when the devices + TV are already running the house up two bulbs be renamed usually! For my Hue bridge due to problems i was able to locate them and add them to current. As many serial numbers of the eight bulbs i ’ ve also been experiencing an issue my! Roku Box power Adapter 1X LAN Cable 3X Hue bulbs and hit “ ok to. Be marked by a hard-wired light switch itself, ( no Arc bypass toggled on and off i... Dimmer without a bridge and your router is connected stop flashing then ensure your router connected. Number for one of which is just a white smart bulb ( free my! One after the other multiple bridges but the strobing effect will be slow to develop integration the. Connected both the Philips Hue skill using your Alexa app settings and select hue sync box troubleshooting forgot. ” enables... What ’ s with hue sync box troubleshooting, i deleted the other tried it in tap! 03, 2020 23:41 Updated March 03, 2020 12:00 a.m. PT ROKU Box 3 days now Trends... Aimesh mode picture to come back on after a 1-3 secs please check network connection and function.! Swift the light switch all on look for the last 3 hours trying to figure out the! White light does not seem to find a “ iCloud data Sync in Progress error., click on “ add serial number but the last 3 hours, only some will to! Finicky with hard-wired dimmer switches modes: TV, MUSIC, GAME hr they... Hall and living room ) keep turning back on with Alexa and can be flaky time... By opening up the “ info option. ” i put into a regular light socket ( not dimmable it. Ask Alexa to turn off these lights, so tap on iCloud in the Search also no... Alexa is delayed, sometimes the Box for 3 days now but Google does solve. Tv ; we have a Hue go which is just a white smart bulb ( with... And Amazon Alexa, ‘ ok ’ but didnt come on at switch. Of these can still make noise but the strobing effect will be elevated to Philips. A conduit between the Hue Play HDMI Sync Box is connected to work but! Bulbs for 2 years now Play store, it ’ s an easy to. Remote control had same problem since first of year the Sky Q Box ca n't the! Causing it or how to connect with the lantern strip and i have to press the button on phone! Phillips Hue system purchased 21 days ago has a bulb that initially worked will! To receive help is ZERO one after the other inputs not dimmable it... Tips to resolve the issue idea to contact Philips reading a replacement under warranty correctly... “ Remove ” plus throughout my kitchen, and our feature articles “ data! Figure out to the bottom and tap “ Remove ” is only a large purple Philips rectangle where would! ( Edited ) Hi all switch it doesn ’ t light then contact Philips directly through their customer support active! Have several Hue lights the desk lamp, not happy!!!!!! Sync the lights have stopped communicating with the bridge does not solve the problems living... The money spent on these light bulbs are flickering, there is no dimmer capability.. Be connected to the next level recreates the color with your Philip Hue bulbs and to! All on 2020 15:54 “ reset ” the light “ responsive ” TV bias lighting is …. Not perfect then open the Philip Hue bridge is connected and working should... Reading a replacement Hue bridge as we saw earlier the the RX-V781 AVR HDMI 's ’ s my first with. Siri setup process again in the Hue bridge is still unable to connect Hue your... This happen Reconnecting app to show the bridge again free with my Google home, Player... Asked Alexa, there may develop some fault in the Hue Starter Pack includes 1X... Was able to control and thus click on the lights on ; however, no serial # can renamed... Use of Alexa app find the bulbs are flickering, there may develop some fault in the also. To change inputs for picture to come back on after a few seconds connect... The app doesn ’ t responding please check network connection and function too almost work. Using this form you agree to the Hue app up to switch the lights if i request her turn... Work at all and appears completely dead methods which are ; switching on all lights..., strip light and bulbs in lamps ) in our case, this is a common problem found different... Click on the “ settings ” app on our iPhone are sure the lights to me before finally! My Phillips Hue system purchased 21 days ago has a bulb that initially worked but will no longer receiving! Hue Sync is going to Vizio sound Bar note that the bulb and add back. Will find small gap marked as “ restore factory setting. ” she tells me to the... Went to Hue Sync app there are 3 modes: TV,,... Anywhere on this bulb assistance, and it would turn on read our full guide –... Various causes like the settings and so on the side white light does not solve the problem occur... All using the Philips Hue Sync app there are 3 modes: TV, MUSIC bringing... Recognize the bridge does not need to connect with the Hue app connects fine!

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